Is availability guaranteed when I order?
Payment is taken when you order. Supplier availability is not yet confirmed. We will check availability and confirm fulfilment within 72 hours of your order. If we cannot confirm fulfilment within that time, we will cancel your order and initiate a full refund, including delivery charges. Your bank may take additional time to show the refund.
If confirmed, delivery will be within 30 calendar days of your order. Please do not order for a fixed event date. You may cancel before dispatch and your statutory cancellation rights remain unchanged.
How do I choose the right size?
Check the dimensions in the product description and compare them with the space in your home. If a measurement is missing or unclear, please contact us before buying.
Can I choose a colour?
Where colour options are offered, select one on the product page. Items marked “assorted colour” are supplied in an available colour and cannot be colour-selected.
What does a pack contain?
Check the title and description for the pack quantity. A photograph may show how an item is used; only the items specified in the description are included.
How can I get help?
Email opshub.shop@gmail.com or use our contact form. For an existing order, include your order number. Please do not send card details, passwords or identity documents.
How much does UK delivery cost?
General catalogue delivery is £4.99 per order to UK addresses available at checkout. AW homeware parcels are charged at £4.99 for a standard parcel or £17.99 for a larger parcel. Delivery charges may combine when products use separate fulfilment profiles; the complete amount is shown before payment. We do not offer express or international delivery. See our Delivery and availability policy for availability checks, timescales and separate parcels.
How do I cancel or return an order?
For ordinary goods bought online, tell us within 14 days after delivery if you wish to cancel. You then have a further 14 days to send the goods back. See our Returns and cancellations policy for the return address, postage costs and refunds. Faulty or incorrectly supplied goods have separate statutory protections.
What if my parcel is late, damaged or incomplete?
Email opshub.shop@gmail.com with your order number and a description of the problem. Photographs can help us investigate damage or an incorrect item where available. We handle the issue as your seller; you do not need to negotiate with our supplier. A supplier's reporting deadline does not replace your statutory consumer rights.