Last updated: 26 October 2026.
Changing your mind
For standard, non-personalised goods bought online, you can cancel from the time you order until 14 days after delivery, without giving a reason. If goods from one order arrive separately, this period runs from receipt of the last item. Tell us by emailing opshub.shop@gmail.com, or by sending a clear cancellation statement to our business correspondence address below. Include your order number if available. You then have 14 days from notifying us to send the goods back.
Where to return goods
Ops Hub — Lukasz Aleksandrowicz
20/5 Wardieburn Terrace
Edinburgh
EH5 1DF
United Kingdom
Please contact us before posting so we can help identify your order and, for faulty or incorrect goods, arrange return postage. Prior approval is not a condition of your statutory right to cancel. The address above accepts both returned parcels and business correspondence.
Return postage
You pay the direct cost of returning goods when you change your mind. Ops Hub covers reasonable return costs for faulty, damaged or incorrectly supplied goods. Please pack items securely and keep proof of posting.
Refunds
When you cancel the whole order, we refund the goods and the cost of our least expensive standard outbound delivery. Any extra paid for a premium delivery upgrade is not included in that cancellation refund. We may deduct a reduction in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning, as permitted by law. We do not charge a restocking fee.
We refund without undue delay and within 14 days of being told you are cancelling. For goods already delivered, we may withhold the refund until we receive them back or you provide evidence of sending them back, whichever happens first. Refunds use the original payment method unless you expressly agree otherwise, without refund fees.
Faulty or incorrect goods
If goods arrive faulty, damaged or not as described, contact us so we can arrange the appropriate remedy under your statutory rights. The change-of-mind cancellation period does not limit those rights. Your rights are against Ops Hub and do not depend on the fulfilment supplier accepting a return.
Model cancellation form
To: Lukasz Aleksandrowicz trading as Ops Hub, 20/5 Wardieburn Terrace
Edinburgh
EH5 1DF
United Kingdom, opshub.shop@gmail.com.
I/We give notice that I/We cancel the contract for the following goods: ____. Order number: ____. Ordered on/received on: ____. Customer name: ____. Customer address: ____. Signature (paper only): ____. Date: ____.
You do not have to use this form; a clear statement that you wish to cancel is sufficient.