Last updated: 26 October 2026.
Who we are
Ops Hub is operated by Lukasz Aleksandrowicz, a sole trader based in Scotland. Business address: 213/5 Granton Road
Edinburgh
EH5 1HD
United Kingdom.
Correspondence and returns address: 20/5 Wardieburn Terrace
Edinburgh
EH5 1DF
United Kingdom. Email: opshub.shop@gmail.com.
We are not registered for UK VAT.
Shopping with Ops Hub
These terms apply to consumer purchases of physical household products through our online shop. Product pages describe the item, pack quantity, dimensions and available options. Please check these details before ordering. Accessories used to demonstrate a product are included only when the description says so.
Placing an order
Select your items and options, review your basket, enter your delivery details, choose an available delivery service and review the total before submitting payment. You can correct details before paying. Our checkout and contract are in English. You can save or print these terms.
Your order is accepted and a contract is formed when we send the order confirmation email. Please retain that email. If any details are incorrect, contact us promptly; we cannot guarantee changes after dispatch.
Prices and payment
Prices are in pounds sterling (GBP). The total payable, including delivery and any applicable charges, is shown before payment. Payment methods available for your order are shown at checkout. Optional extras require your agreement.
Availability and fulfilment
Payment is taken when you order. Supplier availability is not yet confirmed. We will check availability and confirm fulfilment within 72 hours of your order. If we cannot confirm fulfilment within that time, we will cancel your order and initiate a full refund, including delivery charges. Your bank may take additional time to show the refund.
If confirmed, delivery will be within 30 calendar days of your order. Please do not order for a fixed event date. You may cancel before dispatch and your statutory cancellation rights remain unchanged.
See our Delivery and availability policy for the order process and charges.
We may use fulfilment partners to send goods, but Ops Hub remains responsible to you as the seller. If an item becomes unavailable, we will contact you promptly to explain the options and provide any refund due. We will not substitute goods or charge an additional amount without your agreement.
Delivery
Delivery options, charges and expected arrival times must be shown before you pay. Unless another period is expressly agreed, delivery will take place within 30 days of the contract. Any earlier agreed deadline remains applicable. Please contact us if goods are late, missing or damaged.
Cancellations and problems
For ordinary goods purchased online, you may notify us that you wish to cancel up to 14 days after receipt, without giving a reason, and then have a further 14 days to return them. Separate statutory remedies apply to goods that are faulty, damaged or not as described. Contact us at opshub.shop@gmail.com to cancel or report a problem. Your rights are against Ops Hub and do not depend on a supplier agreeing to a return.
For return instructions, postage costs and refund details, see our Returns and cancellations policy.
Your rights and complaints
Nothing in these terms excludes or restricts your statutory consumer rights, or liability that cannot lawfully be excluded. Please send complaints to our email or business correspondence address above, including an order number where available. We will investigate and work with you to resolve the issue.
These terms do not prevent you from relying on mandatory consumer protections or bringing a claim in a court available to you under applicable law.