Refund policy

Last updated: October 30, 2026

Returns and cancellations

Changing your mind
If you are a consumer in the United Kingdom, you can cancel your order for any reason within 14 days after the day you receive your goods. If your order arrives in separate parcels, the 14 days start from the day you receive the last item. You can also cancel at any time before your order is dispatched.

To cancel, email opshub.shop@gmail.com with your order number, or send us any other clear statement that you wish to cancel. You do not have to give a reason.

After you tell us you are cancelling, please send the goods back within 14 days. Please email us before posting so we can give you the returns address and match the parcel to your order. Items should be returned complete and, where possible, in their original packaging.

Return postage
When you change your mind, you pay the cost of sending the goods back. Please keep proof of postage.
If an item is faulty, damaged or not as described, or we sent the wrong item, we will cover reasonable return costs.

Refunds
We will refund the price of the goods and the cost of standard delivery you paid. We refund within 14 days of receiving the goods back, or of receiving evidence that you have sent them back, whichever is earlier. If you cancel before dispatch, we refund within 14 days of your cancellation.
We may reduce your refund if the value of the goods has gone down because they were handled more than necessary to check their nature, characteristics and how they work.
Refunds are made to your original payment method, without any fee. Your bank or card provider may need a few extra days to show the refund.

Faulty, damaged or incorrect items
Please check your order when it arrives and contact us as soon as possible if anything is faulty, damaged, not as described or wrong. We will offer a repair, replacement or refund in line with your statutory rights. These rights do not depend on our supplier accepting a return, and the 14-day change-of-mind period does not limit them.

Exchanges
We do not offer direct exchanges. Please cancel the order as described above and place a new order for the item you want.

Your statutory rights
Nothing in this policy limits your rights under UK consumer law.

Contact
To cancel, start a return or report a problem, email opshub.shop@gmail.com or use the details in our contact information policy.